Returns & Exchanges

Not quite your fit? We can help you find your next favourite.

Start a return

Contact us within 30 days of receiving your order. Include your order number, the item and the reason for your request. We will send return instructions and the correct address.

Request a return or exchange →

Keep it in original condition

Items should be unworn, unwashed and unaltered, with their original tags attached. Try your dress on carefully and keep it free from makeup, perfume and stains.

Exchanges and return costs

Each eligible item may be exchanged once free of charge, subject to stock availability. For change-of-mind returns, customers pay the return shipping cost. If an item arrives faulty or incorrect, contact us with photos; Bandelle covers the related return or exchange shipping.

Refunds

Approved refunds go to your original payment method after the return is received and assessed. Your payment provider may need additional time to post the credit. Do not return items to the address on the shipping label.

Your statutory rights

Our policy does not limit your legal rights. Where applicable, EU and UK online-shopping cancellation rights include notifying us within 14 days of delivery and returning goods within a further 14 days. Standard outbound delivery charges are refundable where required by law. Any final-sale designation does not remove rights relating to faulty goods or statutory cancellation.