Bandelle customer care
FAQs
A few things to know before your next Bandelle moment.
How do I choose my size?
Check the measurements and fit information for the individual product. Bandage styles fit close to the body; sizing can vary by design. If measurements are missing or you are between sizes, ask us before ordering.
When will my order arrive?
Processing takes 1–4 days. Estimated transit after dispatch is 8–10 business days for the US, 5–7 for the UK and 7–10 for most European destinations. Read our shipping policy for details.
Can I return or exchange my dress?
Contact us within 30 days of delivery. Eligible items must remain unworn and in original condition. One free exchange is available per eligible item; customer-paid return shipping applies to change-of-mind returns. See Returns & Exchanges.
How do I track an order?
Use the tracking or order-status link in your confirmation emails. If you cannot find it, contact us with your order number and checkout email.
Can I change or cancel an order?
Contact us as soon as possible. Changes depend on whether fulfilment has started. If your order has shipped, we will explain the applicable return or cancellation process.
Which payment methods can I use?
The methods currently available to you are displayed at checkout. Availability can vary by country and device. Read Payment Methods.
How should I care for a bandage dress?
Follow the care label supplied with your garment. Do not assume every style has the same washing or drying instructions.
What if my item is damaged or incorrect?
Contact us with your order number and clear photos of the issue. Keep the packaging and garment while we review your request.