Terms of service

Terms of Service

Overview

Welcome to Bandelle. Throughout this website, “Bandelle,” “we,” “us,” and “our” refer to the business operating the Bandelle store. We provide this website, its content, and related shopping services subject to these Terms of Service and the policies referenced here.

By browsing our website, placing an order, or using our services, you agree to these Terms. They apply to all website users, including visitors, customers, vendors, and anyone submitting content.

Please read these Terms carefully. If you do not agree, please discontinue use of our website and services.

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and services.

Shipping charges, return costs, and exchange arrangements are described in our Returns & Exchanges Policy. We do not charge a restocking fee.

1. Eligibility and Acceptable Use

By using this website, you confirm that you have reached the legal age of majority where you live, or that you are a parent or guardian authorizing a minor dependent to use the website under your supervision.

You must not use our website or products for unlawful purposes, violate applicable laws, or transmit viruses, malware, or other harmful code.

Violations of these Terms may result in the suspension or termination of your access to our services, subject to applicable law.

2. General Conditions

We may decline or restrict service where permitted by law, including in cases involving suspected fraud, misuse, or violations of these Terms.

You may not copy, reproduce, sell, resell, or commercially exploit any part of our website or services without our prior written permission.

Data transmission may involve different networks and technical adjustments. Payment information is handled through the payment services available at checkout. Our handling of personal information is explained in our Privacy Policy.

Section headings are provided for convenience and do not change the meaning of these Terms.

3. Website Information

We aim to keep the information on our website accurate and current. However, occasional errors, omissions, or outdated information may occur.

General or historical content is provided for reference and may not reflect current products, availability, or policies. We may revise website content as needed, subject to any obligations imposed by applicable law.

Nothing in this section limits our responsibility for product descriptions or other representations where that responsibility cannot legally be excluded.

4. Changes to Services and Prices

Product prices, promotions, and availability may change. Unless otherwise permitted by law or agreed with you, changes will not alter the price of an order we have already accepted.

We may update, suspend, or discontinue website features or services. Where required, we will provide notice and honor any obligations relating to existing purchases.

5. Products and Availability

Some products may be available exclusively online or in limited quantities. Returns and exchanges are handled according to our Returns & Exchanges Policy and applicable consumer law.

We make reasonable efforts to show product colors, images, and details accurately. Colors may appear differently depending on your screen and display settings.

Where permitted by law, we may limit quantities, restrict sales to certain destinations, or discontinue products. Products are not offered in locations where their sale is prohibited.

Nothing in these Terms excludes any mandatory rights relating to product quality, fitness for purpose, or conformity with their description.

6. Orders, Billing, and Account Details

You agree to provide accurate, complete, and current information when placing an order or creating an account. Please keep your contact, billing, and shipping details up to date so we can process your purchase and communicate with you.

Where permitted by law, we may decline, limit, or cancel orders because of stock shortages, suspected fraud, pricing errors, or other legitimate reasons. This may include orders that appear to be placed for unauthorized resale or distribution.

If an order needs to be changed or canceled, we will use the contact details you provided to notify you. Any payment collected for canceled items will be refunded as required by applicable law.

Please review our Returns & Exchanges Policy for cancellation, return, exchange, and refund details.

7. Optional Third-Party Tools

Our website may offer access to tools or features provided by third parties. We do not control all aspects of these tools, and their use may be governed by the provider’s own terms.

Please review those terms before using a third-party tool. To the extent permitted by law, such tools are made available “as is” and “as available,” without additional warranties from Bandelle.

New features introduced on our website will also be subject to these Terms unless separate terms are provided.

8. Third-Party Links

Our website may contain links to external websites or third-party content. These links do not necessarily imply our endorsement.

We do not control the content, policies, products, or practices of independent third parties. Please review their terms and privacy policies before sharing information or making a purchase.

Questions or complaints about third-party products and services should be directed to the relevant provider. This does not limit any responsibility we may have under applicable law.

9. Reviews, Feedback, and Submissions

If you submit reviews, suggestions, ideas, photographs, or other content, you confirm that you have the rights and permissions needed to share it.

You grant Bandelle a non-exclusive, worldwide, royalty-free license to use, reproduce, format, translate, and publish that content in connection with our business, subject to applicable law and our Privacy Policy. Any use of personal information remains subject to applicable privacy requirements.

Unless we agree otherwise or the law requires it, we are not obligated to pay for unsolicited submissions, treat them as confidential, or respond to them.

Your submissions must not be misleading, unlawful, abusive, defamatory, or infringe another person’s intellectual property or privacy rights. They must not contain malware or falsely identify their author.

We may remove content that violates these requirements. You remain responsible for the content you submit.

10. Personal Information

Our collection and use of personal information are described in our Privacy Policy. Please review that policy to understand how we handle information provided through our store.

11. Errors and Corrections

Occasionally, our website may contain errors relating to descriptions, prices, promotions, shipping charges, delivery estimates, or availability.

We may correct these errors and update information. If an error affects an order you have placed, we will handle the matter in accordance with applicable law, including contacting you or issuing a refund where appropriate.

A date shown on one page does not necessarily mean all website information was updated at the same time.

12. Prohibited Activities

You must not use our website or services to:

Commit, encourage, or assist unlawful activity.
Infringe intellectual property, privacy, or other legal rights.
Harass, threaten, abuse, or discriminate against others.
Provide fraudulent, false, or misleading information.
Upload malware or disrupt the operation of any website, network, or service.
Collect other people’s personal information without authorization.
Send spam, conduct phishing, or impersonate another person.
Access restricted systems or bypass security measures.
Scrape or extract website data without authorization.

We may restrict or terminate access in response to these activities, subject to applicable law.

13. Disclaimers and Limits of Liability

We work to maintain a reliable website, but cannot guarantee that access will always be uninterrupted, timely, or free of technical errors.

To the extent permitted by law, website services and optional features are provided “as is” and “as available,” except for any commitments expressly stated by us.

To the extent permitted by law, Bandelle and its personnel, affiliates, and service providers will not be liable for indirect or consequential losses arising from use of the website, including lost profits, business opportunities, or data.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited. Your mandatory consumer rights remain unaffected.

14. Responsibility for Misuse

To the extent permitted by applicable law, you agree to compensate Bandelle for reasonable losses, costs, and third-party claims directly resulting from your unlawful use of the website, infringement of another party’s rights, or material breach of these Terms.

This obligation does not apply to the extent that a claim results from our own breach, negligence, or unlawful conduct.

15. Severability

If any provision of these Terms is found to be unlawful or unenforceable, it will be limited or removed to the extent necessary. The remaining provisions will continue to apply.

16. Termination

You may stop using our website at any time.

We may suspend or terminate your access where reasonably necessary because of a material breach of these Terms, suspected fraud, unlawful activity, or a security concern.

Termination does not cancel rights or obligations that arose beforehand, including payment obligations, refund rights, or other rights relating to existing orders.

17. Entire Agreement

These Terms, together with the policies expressly referenced in them, form the agreement governing your use of our website and services and replace earlier versions on the same subject.

Our failure to enforce a provision immediately does not waive our right to enforce it later.

Nothing in these Terms overrides mandatory legal protections available to you.

18. Updates to These Terms

We may revise these Terms to reflect changes to our services, business practices, or legal requirements. The current version will be available on this page.

Updates will apply from their stated effective date. Where required by law, we will provide notice or request your consent. Changes will not retroactively remove rights associated with purchases already made.