Returns & Exchanges Policy

As a clothing manufacturer growing into a brand, Bandelle is still learning to serve you better. Our service may not always be perfect, and we appreciate your patience and understanding as we continue to improve..

1. Return & Exchange Eligibility

We accept returns and exchanges for eligible items within 30 days of delivery. To get started, please contact our customer support team at contact@bandelle.com before sending anything back.

To qualify, items must:

• Be unworn, unwashed, undamaged, and unaltered, with no stains, makeup, perfume, or signs of use.

• Have all original tags, garment labels, and security tags attached and intact.

• Be tried on carefully. Shoes should only be tried on indoors on a clean, soft surface.

Exceptions:

• Final Sale: Items marked as "Final Sale" are not eligible for standard returns or exchanges.

• Swimwear: For hygiene reasons, we do not accept unconditional returns of swimwear. Please contact us if there is a quality issue.

Items that do not meet these conditions may be refused.

2. Returns & Exchanges

Free Returns & Exchanges

Bandelle covers return and exchange costs if your item arrives defective, has a significant color discrepancy, an unusually strong odor, or if you receive the wrong product.

Changed Your Mind or Ordered the Wrong Size?

If you're not happy with your item for personal reasons, including sizing issues, you can choose to:

• Exchange for Free: We'll cover the shipping costs for eligible exchanges.

• Return for a Refund: You may return the item at your own expense, including applicable shipping fees and customs duties.

Each eligible item can be exchanged once only. If the replacement costs more, you'll pay the difference. If you're exchanging due to a quality issue and the replacement costs less, we'll refund the difference.

We recommend checking our size guide or contacting us before ordering.

Missing Items & Delivery Issues

• Missing Item: We'll send a replacement free of charge or refund the missing item.

• Failed Delivery: If delivery fails for reasons other than customer refusal, we'll arrange free reshipment.

• Incorrect Address: If an incorrect address causes delivery issues, you may need to contact the courier to arrange redelivery or collection.

Refused Deliveries

If you refuse delivery of your package, standard returns, exchanges, and refunds will not apply. Instead, we'll issue store credit for the remaining order value after deducting applicable shipping costs. Store credit can be used toward a future purchase by contacting our support team.

For situations not covered above, please contact us for assistance.

3. Return Shipping & Fees

We offer two return shipping options:

• Prepaid Return Label: Available in selected countries. For customer-paid returns, a fee equal to 10% of the returned items' value will be deducted from your refund.

• Self-Arranged Shipping: You may return items using a courier of your choice at your own expense, including any applicable customs duties.

Original Shipping Charges

For returns made for personal reasons, customers are responsible for applicable shipping charges. If your order originally qualified for free shipping, an additional fee of approximately 10% of the returned items' value may apply to cover the original delivery cost. This is separate from the return shipping fee.

If the return is due to a damaged or incorrect item caused by our error, Bandelle will cover the relevant shipping costs.

4. Order Cancellations & Refunds

Order Cancellations

Orders can generally be canceled within 1–3 days of purchase, provided they haven't shipped. Once dispatched, orders cannot be canceled but may be returned after delivery in accordance with this policy.

How Refunds Work

1. Contact our support team to request a return and receive instructions.

2. Ship the eligible item to our designated return address.

3. Once received, we'll inspect the item and notify you of the refund decision.

4. If approved, your refund will be issued to your original payment method.

Refund Timeline

• Processing: We aim to process refunds within 7 business days of receiving your return.

• Payment Provider: Banks, credit card issuers, and payment providers (including Klarna) may take an additional 5–10 business days to credit your account.

If you haven't received your refund within 15 business days of approval, please contact contact@bandelle.com.

5. Return Address

Please contact our support team before sending any returns. Do not ship items to the sender address shown on your original package or to any unconfirmed address. Returns sent to an incorrect location may not be processed or refunded.

Once your return has been authorized, please use the following details as instructed:

Recipient: CR-TOP + Your Order Number
Address: Platform 12–16, os. Przemyslowe 5
City: Slubice
Postal Code: 69-100
Country: Poland
Phone: +49 1789041530

Please include your order number in the recipient information to help us identify your return.

6. Contact Us

For returns, exchanges, sizing assistance, or refund inquiries, please reach out to us.

Brand: Bandelle
Email: contact@bandelle.com

Nothing in this policy affects your statutory rights under applicable consumer protection laws. Where local laws provide additional protections, those rights will apply.